Return Policy
- Returns are subject to Urbanvendo’s return policy. Upon receipt of your order, you can claim for a return within 7 working days.
- Returns are processed through mail only
- Mail your request to support@urbanvendo.com, mention your order ID in the mail subject line
- Share your return concern in the mail with the following details
- Images of the product delivered( front & back) are to be shared.
- Product images of the Old product (front & back) that you are using.
- Share the Laptop/Product model (image preferred)
- Ensure to self-ship the product using any courier with package tracking capabilities within 2 working days after the validation for replacement.
- The product shipped back should be packed safely & is in the original condition as it was shipped & the tracking details are to be shared.
- On receipt of the product & verification, the replacement product is shipped & updated to you.
- Your concern will be addressed & resolved within 14 working days.
Guideline for Return/Exchange:
- Products are returnable within the applicable return window.
- All return requests are processed through only mail.
- Return request is not accepted in case of Order Error
- The return request is accepted only in case of receipt of defective, damaged, or different products
- Once the return is validated & requested to be shipped back product has to be shipped proactively within 48 hours to get a quick resolution.
- If an eligible item is out of stock or If the order cannot be replaced. Only a refund against the returned item will be issued.
- The return/replacement of the product will be subjected to the warranty terms & conditions mentioned in the invoice/description mentioned on Urbanvendo.
- In case the New product is returned should include price tags, labels, original packing, freebies, and accessories that were shipped along with the product.
- In any case, buyer rejects the order, return shipping charges & refund processing charges will be applied to the amount paid & the rest will be refunded.